The status of your order is supplied by bombzquad.com. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. To find the status of your order:
- Check your email - We send you regular emails regarding the status of your order.
- Visit our Order Status page.
- Contact us - If you still have questions about your order, please contact us at (619) 799-3787
Order information may take up to 1 hour after your order is placed before it is displayed in your order history.
Shipping Methods & Timelines
During checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.)
Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Orders are not shipped on weekends, our business days are Monday-Friday, excluding federal holidays within the United States. Orders are usually processed within 24 hrs or one business day of receipt, unless during high volume times of the year.
Delivery of your items will vary depending on your location and designated shipping method. Typically, items leave our warehouse within 1 business day and arrives 2-5 business days after they have shipped. Business days are Monday-Friday, excluding federal holidays within the United States.
Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
- Your item has become unavailable
- We are having difficulty processing your payment information
- We are unable to ship to the address provided
If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact our Support Team for recommendations.
Customer Requested Cancellations
Our system is designed to process and ship orders as quickly as possible. After you have clicked "Place Your Order", you cannot cancel or change your order.
Returns Via Email
Items purchased online or by phone may be exchanged by mail in their original condition and accompanied by the original packing slip within 30 days. All sales are final.
Returns after 30 days: If customer returns product(s) purchased after thirty (30) days, no credits or exchanges will be issued.
All product sales are intended for retail/ “end user” customers only, and are not intended for wholesale or redistribution by the purchaser. The resale of any products purchased from any of the Company Retail Stores or the Brands’ e-commerce sites without the express prior written consent of Wilder Store, in each instance, is strictly prohibited. For the purpose of enforcement of this policy, no customer may purchase more than a number of products or product styles that Wilder Store, determines, in its sole discretion, to be a reasonable number in each circumstance during any 72 hour period without prior written consent. We may refuse to sell any products to any person that the Wilder Store believes, in its sole discretion, intends or endeavors to violate this policy.
Standard Return Shipping
Mail returns require 10-12 business days to process. Customers will be notified via email when the return has been processed.
How to Submit a Return via Mail
- Please try and include the original order invoice when returning items.
- All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted.
- Packages should be shipped through a traceable shipping method. Please retain the return tracking number for your records.
- Send all return packages to the following address:
- 750 Otay Lakes Road
- Suite 132
- Chula Vista, CA 91910
NOTE: Returns via mail will ONLY be accepted for online or phone purchases.
Received The Wrong Item(s)
If we shipped you the wrong item, please call our Customer Service Department immediately at 202-996-8126. It is important that you contact us before returning your item, so that we may assist you with the return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. Please be prepared with a detailed description of the differences between the item you ordered and the item you received.